1. 50% cash deposit required with order.
2. Deposits can be accepted as cheques, but we will only commence work once cheque is cleared.
3. All quotes costs and estimates are considered tentative until we receive the job for inspection. Estimates may be revised and the customer will be notified.
4. The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.
5. All deadlines only apply once you have given complete information & confirmed order and agree to our terms.
6. All deadlines are subject to change for reasons beyond Karra’s control.
7. Please carefully check proofs and paper samples before signing the proof slips. Any mistakes not spotted by clients before signing a proof slip will be their own responsibility.
8. No goods will be released in full or part before full cleared payment is received by Karra and goods remains the property of KarraDesign&Print.
9. Balance payment paid through cheque only accepted with a valid bank card or 5 days clearance period required before goods will be released by Karra.
10. We do not accept payments through any credit/debit cards.
11. Account available upon application only after probationary period
12. All prices mentioned are exclusive of VAT unless stated otherwise.
13. If customer is supplying artwork, must supply print ready in PDF format. Please check artwork guidelines on our website.
14. The Job must be signed off and payment terms agreed prior to proceeding to print.
15. Delivery prices are for standard UK delivery.
16. Karra Design & Print reserves the right to change any prices mentioned on the website, advertisements or promotional media without any prior notice.
17. Karra Design & Print reserves the right to withdraw any offer/s mentioned on website, advertisements or promotional media without any prior notice.

Quoting
Our aim is to email you a quote within 24 hours if submitted by 2 pm, Monday thru Friday excluding holidays. Our customer service representatives are available to assist you. Call our team on Tel 0121 359 8777 or 0121 359 1333 Monday thru Friday, 9 am – 6 pm.

After file review, additional delays may occur if items are missing or the files do not meet our file requirements. Your turnaround time restarts once we receive completed files. Although the majority of our orders are shipped within 5 business days after approval, turnaround times are not guaranteed. Your expected delivery date may change due to unforeseen delays, such as equipment failure, illness or late delivery by a carrier. Weekends and holidays are not included in your quoted turnaround time calculations.

Corrections
Corrections and new file submissions are billable items and will be added to your invoice and charged accordingly. Corrections are billed at £50 per hour with a half hour minimum and include typographical errors, photo manipulation, colour correction, resizing and fold adjustments.

If we are able to manipulate your files, we can make minor corrections for the fees stated above or a new file can be submitted.

Terms of Sale
Quotes are valid for 30 days and are subject to change without notice. Overage or undercount will not exceed 5%.

Normal Production time on standard orders is 5 - 8 business days after we receive proof approval. Presentation folders, 4 color envelopes and custom die cutting require additional time. Rush requests are handled according to workload and priced accordingly.

The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.

KarraDesign&Print reserves the right to subcontract all or any portion of an order to an outside vendor.

We do not offer cash refunds.
Samples of your product may be used for sales or marketing purposes.
Your name may be included in our newsletter and promotional databases.