As an ISO company we have developed a management system where quality is constantly checked at various stages. We will not proceed to print until we have a signed proof thus ensuring customers are happy with the version that we will proceed to print and it also provides the final opportunity to rectify any mistakes.

However, mistakes can still occur hence we have developed a Refund Policy.

At KARRA DESIGN & PRINT we strive for perfection.  If on receipt of your print consignment you are anything less than delighted with the finished work please advise us straightaway. Your issue will be investigated urgently and quickly resolved.

Where the problem is clearly something that can be attributed to KARRA DESIGN & PRINT we will immediately re-do the job, send out replacement printing, and recover the defective batch.  In the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.

If the print content is different than the PDF proof, we will re-print or refund as appropriate.

Where the cause of the problem cannot solely be attributed to KARRA DESIGN & PRINT we will negotiate an acceptable settlement with you, either crediting the job in part or re-printing at a reduced cost.

Where the problem can be fully attributed to you, KARRA DESIGN & PRINT shall not accept liability in any part.

In the unlikely event that a satisfactory resolution can not be found between us,  KARRA DESIGN & PRINT will accept the resolution recommended by a third party arbitrator. The arbitrator being an independent third person accepted by us both. 

Colour Accuracy

As you cannot see the final product until it is printed, sometimes it may mean that the finished colour is not what you imagined.

The reasons can be:

You are comparing the printed version to the colours you saw on screen
You are matching the colours to a laser or inkjet print that you provided
Your print proof that you provided was on a BOND paper where your job is printed on gloss or silk so it would look different.

The colour of your stationery could look slightly different on your letterheads or business cards, folders even brochures as they could have been printed on different paper / card stocks hence the ink absorption will vary and the ink will reflect differently giving a slight colour variation.

If we have done the artwork then we produce calibrated digital proofs for signing off giving you the opportunity to see a very close match to your finished product hence alleviating  the colour issue to a large extent.

If you have provided the artwork, although we always provide PDF proofs but if it is colour critical then we suggest that you ask us for a digital proof for signing off and we will match to that colour as close as possible.

You can always ask for the opportunity to prove the job on-press so you only get the colour you expected. 

What is Karra’s cancellation policy?

All jobs may be cancelled prior to print commencing. As we generally print everything within 24 hours, there will only be a short time to cancel.

What is Karra’s privacy policy?

Customer details are not shared with any other company. We do NOT store customers financial details i.e. credit card numbers.