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All quotations are valid for 30 days only.
If you already have received a quote from us then please give us the quotation reference number and the date of quote.
Please give us any amends if you would like us to recalculate the costs.
If you want any clarification or you would like to place the order then please email us or contact our Customer Services Team on 0121 359 8777 or 0121 359 1333 and we would be delighted to work with you.
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 "Karra Design & Print" has  fairly strict payment terms as stated below not to SCARE you BUT to PROTECT the interests of Karra and it's employees. As a business owner I am certain that you would appreciate what we are trying to achieve. Mr A Karra - Managing Partner
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- 50% deposit required for any design or design & print jobs with order.
- Cheques are only accepted made payable to " KARRA DESIGN & PRINT" with valid Bankers card and 5 working days clearance period is required.
- Karra can only start work upon receipt of clear funds as deposit.
- Funds can be transferred directly into our account to speed up the process.
- Full balance payment must be received by Karra as cleared funds before we can send the final approved artwork in the correct resolution in the correct format/s.
- Full balance payment must be received by Karra as cleared funds before we can proceed to print.
- For PRINT ONLY orders FULL payment is required with order. Karra shall proceed to print as soon as the funds are cleared.
- All goods remain the property of KARRA DESIGN & PRINT until paid in full.
- No goods will be released in PART or FULL until all due payments have been made.
- Accounts are available only after a probationary period.
- Karra can accept orders from local / national govt, NHS, chambers, NECÂ and any company / organisation where Karra is registered as a PREFERRED SUPPLIER without any deposit* when accompanied by an "offical purchase order" after agreeing to our credit terms.
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As a general policy Karra only offers credit to companies who agree to our credit terms after satisfactory credit checks and necessary references have been followed. This is necessary to protect our business and it's employees. Mr A Karra - Managing Partner.
Most credit accounts are opened only after the company has served a probationary period*.
Once a credit limit has been set a credit account would be set up.
All orders are accepted only with an "official Purchase order" and the credit is for 30 days.
All accounts are closely monitored for compliance.
Karra has the right to refuse any credit application at its discretion or close any credit account if it is deemed necessary without any prior notification and without the need for an explanation.
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- 50% cash deposit required with order.
- Deposits can be accepted as cheques, but we will only commence work once cheque is cleared.
- All quotes costs and estimates are considered tentative until we receive the job for inspection. Estimates may be revised and the customer will be notified.
- The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.
- All deadlines only apply once you have given complete information & confirmed order and agree to our terms.
- All deadlines are subject to change for reasons beyond Karra’s control.
- Please carefully check proofs and paper samples before signing the proof slips. Any mistakes not spotted by clients before signing a proof slip will be their own responsibility.
- No goods will be released in full or part before full cleared payment is received by Karra and goods remains the property of KarraDesign&Print.
- Balance payment paid through cheque only accepted with a valid bank card or 5 days clearance period required before goods will be released by Karra.
- We do not accept payments through any credit/debit cards.
- Account available upon application only after probationary period
- All prices mentioned are exclusive of VAT unless stated otherwise.
- If customer is supplying artwork, must supply print ready in PDF format. Please check artwork guidelines on our website.
- The Job must be signed off and payment terms agreed prior to proceeding to print.
- Delivery prices are for standard UK delivery.
- Karra Design & Print reserves the right to change any prices mentioned on the website, advertisements or promotional media without any prior notice.
- Karra Design & Print reserves the right to withdraw any offer/s mentioned on website, advertisements or promotional media without any prior notice.
New points to include -
By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
 Upon sight of artwork and at its sole discretion KarraDesign&Print reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.
Quoting
Our aim is to email you a quote within 24 hours if submitted by 2 pm, Monday thru Friday excluding holidays. Our customer service representatives are available to assist you. Call our team on Tel 0121 359 8777 or 0121 359 1333 Monday thru Friday, 9 am – 6 pm.
After file review, additional delays may occur if items are missing or the files do not meet our file requirements. Your turnaround time restarts once we receive completed files. Although the majority of our orders are shipped within 5 business days after approval, turnaround times are not guaranteed. Your expected delivery date may change due to unforeseen delays, such as equipment failure, illness or late delivery by a carrier. Weekends and holidays are not included in your quoted turnaround time calculations.
Corrections
Corrections and new file submissions are billable items and will be added to your invoice and charged accordingly. Corrections are billed at £50 per hour with a half hour minimum and include typographical errors, photo manipulation, colour correction, resizing and fold adjustments.
If we are able to manipulate your files, we can make minor corrections for the fees stated above or a new file can be submitted.
Terms of Sale
Quotes are valid for 30 days and are subject to change without notice. Overage or undercount will not exceed 5%.
Normal Production time on standard orders is 5 - 8 business days after we receive proof approval. Presentation folders, 4 color envelopes and custom die cutting require additional time. Rush requests are handled according to workload and priced accordingly.
The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.
KarraDesign&Print reserves the right to subcontract all or any portion of an order to an outside vendor.
We do not offer cash refunds.
Samples of your product may be used for sales or marketing purposes.
Your name may be included in our newsletter and promotional databases.
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