Karra is committed to protecting the interests of it's customers. As an ISO company we have developed a SECURE PRIVACY policy.

All customers details are held onsite on a secure server. We DO NOT pass or SHARE our customer details with any other company.

We even sign NDA's (Non disclosure agreements) before we discuss the posibility of working together on any projects that require full confidentiality.

Customer details are not shared with any other company. We do NOT store customers financial details i.e. credit card numbers.

If you have any concerns then please do not hesitate to speak with one of the partners at Karra.

Karra Design & Print work hard to ensure all of our work is as the customer requests it to be. Our aim is to produce a perfect end product that will exceed your expectations.

Whatever the work, large or small, simple or complex, our vast range of quality press equipment, from single colour SRA4 to 5 Colour B2, allied to our quality management, means we can always produce optimum solutions and value for money.

When printing, sheets are measured at specific intervals for ink coverage, dot gain and register. Each must remain within closely defined tolerances. Selected sheets are also retained on file.

Please work with us by checking your proof carefully! Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your proof.

Karra cannot be held responsible for errors related to colour matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the colour/density of your personal printer or monitor. Such variations are considered acceptable.

Karra Design & Print cannot be held liable for failure to meet expected deadlines due to improper file composition or last minute changes requested.

Karra cannot be held responsible for errors in customer supplied digital files including low resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts or corrections not requested in writing.

We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.

Karra reserve the right to determine whether a manufacturing error or defect has occurred in your order. If new files are submitted or additional corrections need to be made, additional charges may be applied.

Karra Design & Print provides equal opportunities and is committed to the principle of equality regardless of race, creed, colour, nationality, sex, disability, age, gender re-assignment or sexual orientation. We will apply employment policies which are fair, equitable and consistent with the skills and abilities of our employees and the needs of the business.

We will not condone any discriminatory act or attitude in the conduct of our business with the public or our employees. Acts of harassment or discrimination on the grounds of race, sex, disability, age, gender re-assignment or sexual orientation are disciplinary offences.

1. Introduction

Karra Design & Print recognises that it is essential to provide equal opportunities to all persons without discrimination. This policy sets out the organisation's position on equal opportunity in all aspects of employment, including recruitment and promotion, and provides guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, disability as defined by the Disability Discrimination Act 1995, part-time and fixed term contract status, age, sexual orientation or religion.

2. Statement of policy

(a) It is the policy of Karra Design & Print to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. The organisation is committed not only to its legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

(b) The organisation recognises that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effective use of individuals in both the organisation's and employees' best interests. Karra Design & Print recognises the great benefits in having a diverse workforce with different backgrounds, solely employed on ability.

(c) The application of recruitment, training, and promotion policies to all individuals will be on the basis of job requirements and the individual's ability and merits.

(d) All employees of the organisation will be made aware of the provisions of this policy.

3. Recruitment and promotion

(a) Advertisements for posts will give sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Information about vacant posts will be provided in such a manner that does not restrict its audience in terms of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion.

(b) Recruitment literature will not imply a preference for one group of applicants unless there is a genuine occupational qualification which limits the post to this particular group, in which case this must be clearly stated.

c) All vacancies will be circulated internally and externally.

(d) All descriptions and specifications for posts will include only requirements that are necessary and justifiable for the effective performance of the job.

(e) All selection will be thorough, conducted against defined criteria and will deal only with the applicant's suitability for the job. Where it is necessary to ask questions relating to personal circumstances, these will be related purely to job requirements and asked to all candidates.

4. Training

(a) Employees will be provided with appropriate training regardless of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion.

(b) All employees will be encouraged to discuss their career prospects and training needs with their Line Manager or the HR Department.

5. Monitoring

(a) It is the responsibility of the Head of HR to ensure that all aspects of this policy are kept under review and are operated throughout the organisation.

(b) Where it appears that applicants/employees are not being offered equal opportunities, circumstances will be investigated to identify any policies or criteria which exclude or discourage certain employees and, if so, whether these are justifiable.

6. Grievances and victimisation

(a) Karra Design & Print emphasises that discrimination is unacceptable conduct which may lead to disciplinary action under the organisation's Disciplinary Procedure.

(b) Any complaints of discrimination will be pursued through the organisation's Grievance Procedure.

Caring for the Environment is Fundamental
to Everything We Do

Karra Design & Print has committed itself to a general policy of minimising the impact of its operations on the environment and will continue to develop good economic, social and environmental practices using, wherever possible, sustainable and renewable resources. We (Partners at Karra Design & Print) recognise the importance of a sound environmental policy for Karra Design & Print and have committed ourselves to a programme of continual review and improvement.

With in the Pre-Press Area

Karra uses a CTP imaging system which does not require films and so saves time and energy to produce a plate, reducing its impact on the environment. CTP systems have been proven to be over 40% more energy efficient than using an imagesetter and platemakeing system.

On-Press

Using the latest  Komori press technology to reduce setup to an absolute minimum with our CTP technology makes our makeready times to an absolute minimum, this reduces energy costs, waste paper and reduces ink usage.

Inks

We use vegetable based inks for litho printing rather than mineral based inks and are referred to as "Bio Inks". These are much less damaging to the environment than conventional petroleum based inks they also contain only trace elements of volatile compounds and toxic metals the bulk of the ink is made from sustainable raw materials (generally linseed or soya bean oil). The inks are bio-degradeable. Another environmental benefit is recycling of paper printed with vegetable based inks is far less energy consuming.

Paper

Karra is also on the path of the FSC Chain-of-Custody certification, one of the highest standards for environmental accountability. Then our customers can print fully FSC-certified documents when utlising our 100% recycled, FSC-certified paper stocks.

The Forest Stewardship Council (FSC) is a not-for-profit international organization that promotes responsible management of the world’s forests. FSC is among the most widely recognized forest certification programs.
We currently source ALL our paper from FSC certified paper mills and suppliers only.

Listed below are some of the practices that have already been adopted.


1. Waste Management

• Strict procedures are in place for the disposal of waste toners, chemicals, fluorescent tubes and other hazardous waste to ensure that they are disposed of correctly. For example, our ammonia and waste chemicals from the Litho Department are returned to the manufacturers for recycling or disposal.
• Computer printer cartridges are returned to the manufacturers for recycling.
• Good quality "waste", such as the end of paper rolls, off-cuts of Foamboard and card and surplus or obsolete stock, is passed on to various local schools and charities free of charge.
• All paper off-cuts and card board is collected in special skips and collected weekly by Holland Paper for recycling.
• Wooden pallets are collected by Palletways & PaperCo for reuse.
• All used aluminium plates are taken to/or collected by a local merchant for recycling.

2. Energy Policy

• Energy and water consumption levels are continually monitored.
• We are upgrading our premises to improve the insulation and heat conservation levels in our buildings.
• Waste Hippos’ have been installed where appropriate in all branches.
• We are currently investigating solar energy for our heating & lighting.

3. Use of renewable resources

• China tea/coffee mugs and glasses are used throughout the Company rather than disposable items.
• All paper used is produced from sustainable farmed forests and elemental chlorine free or recycled product unless specified by the client.

4. Pollution

• Karra has developed a fantastic relationship with courier companies such as TNT, Palletways, Parcel Force, Royal Mail and smaller courier companies for our same day and next day collection and delivery service hence reducing the impact on environment by NOT having our own company vehicles.
• The Company has a programme of replacing older machinery and equipment with modern, environmentally friendly processes where possible, to minimise the impact on the environment.

5. Health and Safety

• The Company has a policy of providing a healthy and safe environment. This is reinforced with the appropriate accident records, fire policy and risk assessment procedures.
• The Company operates a no-smoking policy in all branches.

6. Other practises

• Our management team are working as a group on ‘Waste Minimisation’ at the point of production.
• Emphasis is on printing the job correctly the first time to reduce waste.
• We have a programme for economising on water consumption.
• Cisterns and urinals have water saving devices.
• Water taps have automatic cut-off systems.

We at Karra Design & Print recognise our duties under the Health and Safety at Work Act 1974 and the accompanying protective legislation.  We will endeavour to meet the requirements of this legislation so as to ensure that we maintain a safe and healthy working environment. Our managers and supervisory staff are informed of their responsibilities to ensure they take all reasonable precautions to ensure the safety, health and welfare of those who are likely to be affected by our undertaking.

Karra Design & Print recognises so far as is reasonably practicable, the duty to ensure the following:

1. To provide and maintain a safe place of work, safe systems of work, safe equipment and a healthy and safe working environment.  
2. To ensure that hazards are identified and regular assessments of risks are undertaken.  
3. To provide information, instruction and training as is necessary to ensure employees and others are assured of a safe and healthy working environment. 
4.  Promoting the awareness of health and safety and encouraging health and safety best practice throughout our organisation.
5. To ensure we are taking the appropriate protective and preventative measures.
6. To ensure that we have access to competent advice and are able to secure compliance with our statutory duties.

In order that we can achieve our objectives, and ensure our employees recognise their duties under health and safety legislation whilst at work, we ensure that we inform them of their duty to take reasonable care of themselves and others who may be affected by their activities.  All our employees are informed of their obligations to ensure they co-operate with management and adhere with Karra Design & Print safety rules, which are provided within the Employee Safety Handbook.

The company is committed to providing our customers with a fault free and reliable service.

To achieve this, measurable objectives are set by the us and it is essential that an effective Quality Assurance system is developed, implemented and through monitoring both the service provided and customers’ perception, making continuous improvements to the system which is able to satisfy our customers.

The procedures and policies are introduced for that purpose and to ensure understanding & meeting customer, statutory and regulatory requirements. This is to provide confidence to our customers and therefore the certain implementation of the Policies.

1. 50% cash deposit required with order.
2. Deposits can be accepted as cheques, but we will only commence work once cheque is cleared.
3. All quotes, costs and estimates are considered tentative until we receive the job for inspection. Estimates may be revised and the customer will be notified.
4. The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.
5. All deadlines only apply once you have given complete information & confirmed order and agree to our terms.
6. All deadlines are subject to change for reasons beyond Karra’s control.
7. Please carefully check proofs and paper samples before signing the proof slips. Any mistakes not spotted by clients before signing a proof slip will be their own responsibility.
8. No goods will be released in full or part before full cleared payment is received by Karra and goods remains the property of KarraDesign&Print.
9. Balance payment paid through cheque only accepted with a valid bank card or 5 days clearance period required before goods will be released by Karra.
10. We do not accept payments through any credit/debit cards.
11. Account available upon application only after probationary period
12. All prices mentioned are exclusive of VAT unless stated otherwise.
13. If customer is supplying artwork, must supply print ready in PDF format. Please check artwork guidelines on our website.
14. The Job must be signed off and payment terms agreed prior to proceeding to print.
15. Delivery prices are for standard UK delivery.
16. Karra Design & Print reserves the right to change any prices mentioned on the website, advertisements or promotional media without any prior notice.
17. Karra Design & Print reserves the right to withdraw any offer/s mentioned on website, advertisements or promotional media without any prior notice.

Quoting
Our aim is to email you a quote within 24 hours if submitted by 2 pm, Monday thru Friday excluding holidays. Our customer service representatives are available to assist you. Call our team on Tel 0121 359 8777 or 0121 359 1333Monday thru Friday, 9 am – 6 pm.

After file review, additional delays may occur if items are missing or the files do not meet our file requirements. Your turnaround time restarts once we receive completed files. Although the majority of our orders are shipped within 5 business days after approval, turnaround times are not guaranteed. Your expected delivery date may change due to unforeseen delays, such as equipment failure, illness or late delivery by a carrier. Weekends and holidays are not included in your quoted turnaround time calculations.

Corrections
Corrections and new file submissions are billable items and will be added to your invoice and charged accordingly. Corrections are billed at £50 per hour with a half hour minimum and include typographical errors, photo manipulation, colour correction, resizing and fold adjustments.

If we are able to manipulate your files, we can make minor corrections for the fees stated above or a new file can be submitted.

Terms of Sale
Quotes are valid for 30 days and are subject to change without notice. Overage or undercount will not exceed 5%.

Normal Production time on standard orders is 5 - 8 business days after we receive proof approval. Presentation folders, 4 colour envelopes and custom die cutting require additional time. Rush requests are handled according to workload and priced accordingly.

The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.

KarraDesign&Print reserves the right to subcontract all or any portion of an order to an outside vendor.

We do not offer cash refunds.
Samples of your product may be used for sales or marketing purposes.
Your name may be included in our newsletter and promotional databases.